What should I do if I receive a product that is not effective or appears to be outdated?Updated 8 months ago

If you have received a product that appears to be not working as expected, we recommend waiting about 14 days to observe its effectiveness. If after this period, the product still does not meet your expectations, please reach out to our customer service team for further assistance. 

When providing gardening products like grass seed or chemicals, the effectiveness can vary based on several factors, but we are here to ensure your satisfaction.

Please submit photos so that it is much easier to assist.